FAQ

Most Asked Questions

What is SleepyHippy?

SleepyHippy is our collection of mattresses that come in a box! Choose from our different comfort levels and prices to suit your sleepy needs.

What is the difference between a SleepyHippy VS Old Hippy Mattress?

With your SleepyHippy you will receive the 120 night trial. Have buyers satisfaction knowing you will have a risk free trial sleep! The SleepyHippy Series will ship to you in a box. Our other select Old Hippy traditional mattresses will have a 30 day satisfaction guarantee. 

How do I set up my mattress when it arrives?

Setup is easy and fast with your SleepyHippy. All you have to do is carry your SleepyHippy box to your desired room. Then, cut the packaging box open and pull out the vacuum sealed bag. Place the vacuum sealed bag on your box spring or foundation. Last but not least, cut the bag open and watch the magic happen! You will instantly be able to watch your SleepyHippy come to life! Please allow it up to 30 minutes to fully open up.

Keep the plastic bag until your 120-night sleep trial is complete as the mattress will need to be placed back in the bag for return pickup.

How does the 120-night trial work?

The 120-night home sleep trial is our guarantee that comes with the purchase of any SleepyHippy mattress. Your 120 nights will start the day your new SleepyHippy mattress arrives. If you decide that it’s not the right one for you, contact our customer care team and we will arrange for it to be picked up while issuing you a full refund.

Please keep in mind, it does take time to get used to a new sleep surface and we want to make sure you experience the full effect of your mattress before making a final decision. Therefore, we require you to try a full 30 nights before requesting a refund. We ask that customers sleep on their mattress for a minimum of 30 nights* before initiating a return.

What kind of foundation do I need? Do I even need one?

Any foundation with a centre support beam is acceptable. Any foundations with wired metal are not acceptable. You can place your mattress directly on the floor as long as there is no risk of moisture buildup.

Do I need to use a mattress protector during my trial?

We strongly recommend using a protector to avoid damage or stains in case you request a refund after your trial. Damaged mattresses do not qualify for refunds.

What are the shipping costs?

Shipping of your SleepyHippy is free to most locations throughout Canada! Some remote areas may have a small shipping fee. If you are concerned if you qualify for free shipping or not, please contact us! 

Why can't I return the mattress until 30 days after delivery?

It is common for some sleepers to take extra time to adjust to their new mattress. Because of this, we require that customers take at least 30 days* to try their mattress before requesting a return.

Who will remove my mattress if I decide to return it?

We work with a network of local movers, charities, and community organizations across Canada who will come to pick up and remove the returned mattress from your home.

Do I have to pay for the return?

No. Returns on your SleepyHippy are covered by the 120-night sleep trial.

Do you offer financing?

Yes. Interest-free financing is an option at checkout.